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Privacy Policy

   Last Updated: September 24, 2026

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   SAVI Cleaning Service (“SAVI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, booking cleaning services, or communicating with us.

   This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you regarding your personal information.

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    1. Information We Collect

   We may collect personal information that you voluntarily provide to us when you:

  • Request a cleaning quote;

  • Book or inquire about our cleaning services;

  • Complete a contact form;

  • Contact us by email, telephone, or through our website;

  • Submit feedback or a review;

  • Subscribe to communications from us.

   The information we collect may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Residential or business address;

  • Address of the property where cleaning services are requested;

  • Type of property;

  • Details about the cleaning services you require;

  • Preferred cleaning date or schedule;

  • Information included in messages or inquiries you send to us;

  • Other information you voluntarily provide.

   Please do not submit sensitive personal information through our website unless it is reasonably necessary for us to provide the requested service.

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   2. Information Collected Automatically

   When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Date and time of your visit;

  • Referring website;

  • General website usage and interaction information.

   We may use cookies and similar technologies to help our website function properly, understand how visitors use the website, improve its performance, and measure the effectiveness of our marketing.

   Where required, you may manage or disable cookies through your browser settings or the cookie controls provided on our website.

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   3. How We Use Your Information

   We may use personal information to:

  • Respond to inquiries and requests;

  • Prepare and provide cleaning service quotes;

  • Schedule and provide cleaning services;

  • Communicate with customers regarding appointments and services;

  • Provide customer support;

  • Process and maintain service-related records;

  • Improve our website, services, and customer experience;

  • Prevent fraud, misuse, or security incidents;

  • Send promotional communications where you have provided consent or where otherwise permitted by law;

  • Comply with applicable legal and regulatory requirements.

   We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances.

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   4. Consent

   By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy or otherwise communicated to you at the time of collection.

   Where required by applicable law, we will obtain your express consent.

   You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions.

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   5. Sharing of Personal Information

   We do not sell or rent your personal information.

   We may share information with trusted third-party service providers where reasonably necessary to operate our business and website, including providers of:

  • Website hosting;

  • Website analytics;

  • Email and communication services;

  • Scheduling or booking systems;

  • Payment processing;

  • Customer relationship management systems;

  • IT and security services.

   These service providers are expected to use personal information only for the purposes for which it has been provided and to protect it appropriately.

 

   6. Payment Information

   If online payments are available through our website, payment information may be processed directly by a third-party payment provider.

   SAVI Cleaning Service may not directly store complete credit or debit card information when payments are handled through an external payment processor.

   The payment provider's own privacy policy and terms may apply to the processing of your payment information.

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   7. Cookies and Analytics

   Our website may use cookies and analytics technologies to understand website traffic, improve functionality, remember user preferences, and evaluate website performance.

   Depending on the services used on our website, third parties such as analytics or advertising providers may also place or access cookies.

   You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

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   8. Marketing Communications

   If you consent to receive promotional emails, offers, or other marketing communications from us, you may withdraw your consent at any time.

   Marketing emails will provide an unsubscribe option where required by applicable Canadian anti-spam legislation.

   We may still send non-promotional communications that are necessary to provide requested services, such as booking confirmations or service-related messages.

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   9. Protection of Personal Information

   We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

 

   10. Retention of Personal Information

   We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, accounting, tax, contractual, and business obligations.

   When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements.

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   11. Your Privacy Rights

   Subject to applicable Canadian privacy laws, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete personal information;

  • Withdraw consent to certain uses of your information;

  • Ask questions about how your personal information is collected, used, or disclosed;

  • Make a complaint regarding our privacy practices.

   To exercise these rights, please contact us using the contact information below.

   We may need to verify your identity before processing certain privacy requests.

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   12. Changes to This Privacy Policy

   We may update this Privacy Policy periodically to reflect changes to our services, website functionality, business practices, technologies, or legal requirements.

   The updated version will be posted on this page with a revised “Last Updated” date.

 

   13. Contact Us

   If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or make a privacy-related request, please contact us:

   SAVI Cleaning Service
   Kitchener, Ontario, Canada
   Email: [insert email address]
   Phone: [insert phone number]

  

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